Contact My Custom Tailors

What is the turnaround time at My Custom Tailor's? How about ready-to-wear items?

If the order is standard processing, it takes 6 weeks to complete an order provided all required information is received, and four to six working days for transit.
Orders can be tracked online in MyAccounts after the package has been shipped.

For Re-Sellers, Partners and Associates, swatch sets may take a longer time to complete. Exact schedules for swatch sets to Re-sellers are confirmed on a case by case basis. If fabric swatches or a Digital Catalogue are ordered, they are prepared in three working days and then shipped out. If swatches or the catalogue are shipped by courier, delivery is three to four working days. If airmail is specified, delivery can take four to six weeks. There is no tracking facility for airmailed swatch orders.
We send out constant email updates as soon as orders are processed. To track packages, use the tracking facility provided in MyAccounts under ´current orders´.

In regards to the Estimated Dispatch Date, it is also displayed in MyAccounts where your order is listed. This is the date we expect your order will be shipped by,
depending on the current volume of work. In most instances, we ship orders before the estimated dispatch date.
Ready-to-wear items in-stock items are shipped in 24 to 48 hours.

Other commonly asked questions about Order Status , Shipping , Turnaround

1. What is the difference between priority processing and rush processing?
2. How do I change my shipping address?
3. How long after an order is shipped do I receive it? Can I choose who to ship with?
4. What is the estimated dispatch date?
5. Are there any countries where you don´t ship orders to?
6. How do I update my addresses or details prior to my next order or while my current order is being completed?
7. What are necessary conditions, customs, duties or taxes I must be aware of ?
8. Where do I send samples for replication or reproduction? Where do I send cloth for CMT work?
9. Do you ship to the UK, the USA and Australia? What countries do you ship to ? How long does it take to arrive ?
10. I submitted my order sometime ago, why is it still pending?
11. How do I track my order online?
12. What are the shipping and handling Charges?
13. What is the difference between priority processing and rush processing?