Contact My Custom Tailors

What is the estimated dispatch date?

The estimated dispatch date is displayed in MyAccounts. This is the anticipated date your order will ship. In most instances, we are able to ship orders on or before the estimated dispatch date. Any delays are generally a function of fabric availability/delivery issues, a delay in client payment processing, or a longer than anticipated process cycle due to comprehensive feature requests. Delays can also occur if we receive incomplete order details from the client that require an email exchange for clarification. If an order is needed before the estimated dispatch date, Contact us with the order number(s) and the required delivery date so that we can upgrade your order to priority processing for a small fee. Orders may have longer estimated delivery times during the months of April and December due to public holidays, Christmas and new Year breaks.

Other commonly asked questions about Order Status , Shipping , Turnaround

1. What is the difference between priority processing and rush processing?
2. How do I change my shipping address?
3. How long after an order is shipped do I receive it? Can I choose who to ship with?
4. Are there any countries where you don´t ship orders to?
5. How do I update my addresses or details prior to my next order or while my current order is being completed?
6. What are necessary conditions, customs, duties or taxes I must be aware of ?
7. Where do I send samples for replication or reproduction? Where do I send cloth for CMT work?
8. Do you ship to the UK, the USA and Australia? What countries do you ship to ? How long does it take to arrive ?
9. I submitted my order sometime ago, why is it still pending?
10. How do I track my order online?
11. What are the shipping and handling Charges?
12. What is the difference between priority processing and rush processing?
13. What is the turnaround time at My Custom Tailor's? How about ready-to-wear items?