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If a charge back or credit has been issued to my credit card, why do I not see it in my Card Statement?

Charge backs to credit cards sometimes encounter an administrative period that can extend to 4 working days. Additionally, it can take up to two billing cycles before the funds show up in your credit card statement as international transactions like this cross multiple banking systems.

Other commonly asked questions about Our Policies, Return Policy, Cancellation Policy

1. I have lost my Gift Certificate, Swatch Payment Refund Coupon, Discount Coupon, Promotional Coupon!
2. What is the return policy at www.MyCustomTailor.com?
3. What is the policy regarding gift certificates and discount coupon redemption?
4. Can I cancel an existing order?
5. Is there any guarantee of the fabric/material, construction quality and fit of the Custom Garment?