Cancel Order

Should duplicate orders have been placed and you would like them removed from your accounts section, kindly email us the order number(s) you would like us to manually remove from your profile.

An order, if placed in error, can however be cancelled/removed only if the order has not been processed by the time your email is received and acted upon. Should multiple orders of the same items have been placed, the appropriate orders can be cancelled and removed from your profile upon request. This is provided such orders have not been processed by the time your email is received and acted upon.

Should we be asked to cancel an order that has been placed and already processed, even if not updated thus in your account, such orders cannot be cancelled for obvious reasons. An order having been placed and processed cannot be cancelled even if the processed status is not displayed in the MyAccount section.

This is because once an order is placed and payment processed,My Custom Tailor sources the appropriate fabrics and places orders for these with suppliers. Under our terms with our suppliers, fabrics once ordered cannot be cancelled as the materials are cut as soon as ordered.In cases of large orders, should it be mutually agreed to by the client and My Custom Tailor that an initial small shipment be sent to confirm measurements and fit (to ensure that should minor adjustments be required, this be handled by My Custom Tailor before shipping the rest of the order), the balance of the order not shipped cannot be cancelled.

This is because My Custom Tailor would have proceeded with and completed the full order, holding only the major part for fit and comfort confirmation by the client before shipping it.
In case of changes being required to an order after having been placed, this can only be confirmed at the discretion of our master tailors since confirmation of any changes will depend on the status of the order completion.

It would be of course our duty to try and incorporate any changes to an order made after having been placed with us to the best of our abilities and circumstances allowing.